Shipping From Location:

• Live Snails. For American buyers we ship the snails we have for sale from different US addresses (it depends on the species you choose). Most of the species we have for sale on our website we ship from California state. For European buyers, we ship our snails from Poland or the Czech Republic. If you live in Canada, Australia, Japan, China, or any other world country, contact us, please.  

• Other stuff for pet snails. Food for land snails, organic calcium sticks, land snail substrate, Sphagnum moss, first aid kit for land snails, humidity & temperature gauge for pet snails, terrariums, terrarium kits, and gift certificates we ship from Ukraine. BUT if you live in the USA, contact us, please, because some of the products we have in stock in the USA (in Amazon warehouses).    

Shipping Methods:

We offer standard (tracking number provided) and expedited shipping options to meet your needs. We ship our products worldwide via standard shipping and it's free! Expedited shipping costs are calculated based on weight, distance, and shipping speed (contact us, please, before you place your order).

Delivery Times: Our standard delivery time ranges depending on the country where you are located and the product you ordered. For American buyers who ordered live snails the estimated delivery time takes about 2-5 business days (it depends on your location and snail species you want to buy). For American buyers who ordered other stuff for snail (if we don't have them in Amazon's warehouses), delivery time usually takes about 10-21 business days.

For non-Amercian buyers (rest of the world) delivery usually takes from 10 to 21 business days (depending on the destination). Expedited shipping delivery time depends on the destination and it's much faster (from 1 to 5 business days) than standard delivery (for expedited shipping - contact us, please, before you place your order).

​Tracking Your Order: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

• For standard delivery tracking service for American buyers click here 

• For International tracking service click here 

Contact Us: For any inquiries related to your order's shipping and delivery, please contact our support team at myhappysnails@gmail.com

Accepted Payment Methods:

• Credit Cards: We accept Visa, MasterCard, and Maestro.

• PayPal: Secure payment processing through PayPal.

• Offline payment: If you want to pay for your order using any other method (bank transfers, e-wallets, cryptocurrency, gift cards, etc) you have to choose this option and message our support team at myhappysnails@gmail.com 

Payment Security: Your security is our top priority. All transactions are encrypted with the latest SSL technology to ensure that your personal and payment details remain confidential. Our website is also regularly scanned for security vulnerabilities to provide a safe shopping experience.

Placing an Order:

• Once you have selected your items, proceed to the checkout.

• Enter your shipping and billing information and choose your payment method.

• Review your order details and submit your payment.

• You will receive an order confirmation via email once your payment has been processed.

Additional Information:

• Currency: All prices are displayed in USD. Currency conversion fees may apply for international orders.

• Taxes: Applicable sales tax will be calculated during checkout based on your location.

• Cancellation: Orders can be canceled within 24 hours of placement, provided they have not already been shipped.

For any further assistance or questions regarding your payment, please contact our support team at myhappysnails@gmail.com

Return Period: Customers have 30 days from the date of receipt to initiate a return.

​Condition of Returns: Items must be returned in their original condition and packaging. Live snails must be returned alive and healthy to qualify for a refund. Customers are responsible for the cost of return shipping. 

​Refund Process: To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We will provide you with instructions and a return shipping label.

​Refund Method: Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item.

​Exceptions: Custom orders are non-refundable. If the item is defective or incorrect upon arrival, please notify us within 48 hours to qualify for a replacement or refund. In this case, as proof, a customer must send to our email (myhappysnails@gmail.com) photos/videos of incorrect or damaged products.

​Customer Support: For any questions or assistance, please contact our support team at myhappysnails@gmail.com